libredesk

Changelog

• 67c55958 Merge pull request #778 from abhinavxd/fix/email-subject-newlines
• 3d88ac3b add regression tests for continuity email subjects
• 07466c06 fix line breaks in outgoing email subjects

What's Changed

• fix line breaks in outgoing email subjects by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/778

Full Changelog: https://github.com/abhinavxd/libredesk/compare/v2.9.1...v2.9.2-rc.1

Railway

If you use Railway.com, read this announcement about moving PostgreSQL data to a volume.

What's fixed

• Prevented template execution in reply content, unwanted session creation, forced logout, and unauthorized contact messages.
• Health checks now verify PostgreSQL and return HTTP 503 when the database is unavailable.
• Email subjects and sender names in Windows 1252 and other legacy encodings now display correctly.
• The AI agent now answers customer messages received while it was composing its previous reply.
• Automatic assignment skips agents who went away, became unavailable, or left the team.
• Opening the widget through its launcher now shows the visible proactive message.
• Link custom attributes open in another tab correctly.
• Many other quality of life fixes and improvements.

Upgrade notes

• Always take a database backup before upgrading.
• Railway deployments created before 1 October 2026 need PostgreSQL data moved to a volume. Follow this announcement.
• API users creating conversations with initiator set to contact need the Send messages as contact permission.
• Logout integrations must use POST /api/v1/auth/logout with the session CSRF token.
• Follow the steps here.

Changelog

• 41bcf70f Merge pull request #764 from abhinavxd/fix/automation-help-alignment
• 9afee26a align automation help with the send reply control

What's Changed (Auto generated)

• health: report unhealthy when the database does not answer by @maximilize in https://github.com/abhinavxd/libredesk/pull/719
• fix decoding of email subjects and sender names by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/727
• fix month navigation in date filters by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/738
• show the update banner on release candidate builds by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/736
• scan IMAP mailbox immediately on inbox start by @maximilize in https://github.com/abhinavxd/libredesk/pull/695
• Update vulnerable dependencies and Go by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/742
• Remove unsupported Windows ARM build targets by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/744
• answer customer messages sent while the AI is replying by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/741
• skip agents who went away since the last auto-assign pool reload by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/720
• Open visible proactive messages from the widget launcher by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/746
• fix log levels and add missing logs by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/747
• Sec audit fixes by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/733
• Make custom attribute links clickable by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/753
• Align automation help with Send reply by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/764

Full Changelog: https://github.com/abhinavxd/libredesk/compare/v2.9.0...v2.9.1

What's Changed

• health: report unhealthy when the database does not answer by @maximilize in https://github.com/abhinavxd/libredesk/pull/719
• fix decoding of email subjects and sender names by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/727
• fix month navigation in date filters by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/738
• show the update banner on release candidate builds by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/736
• scan IMAP mailbox immediately on inbox start by @maximilize in https://github.com/abhinavxd/libredesk/pull/695
• Update vulnerable dependencies and Go by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/742
• Remove unsupported Windows ARM build targets by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/744
• answer customer messages sent while the AI is replying by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/741
• skip agents who went away since the last auto-assign pool reload by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/720
• Open visible proactive messages from the widget launcher by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/746
• fix log levels and add missing logs by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/747
• Sec audit fixes by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/733
• Make custom attribute links clickable by @abhinavxd in https://github.com/abhinavxd/libredesk/pull/753

Full Changelog: https://github.com/abhinavxd/libredesk/compare/v2.9.0...v2.9.1-rc.1

Railway

If you are using Railway.com please read this important announcement about moving postgres data to volume.

What's new

WhatsApp channel

• WhatsApp inbox - connect a WhatsApp Business number through the Meta Cloud API, with templates.

Live chat widget

• Proactive messages - message visitors first based on the page they are on, their device, business hours or time on the page.

• Help center in the widget - visitors can browse help center articles inside the widget.

• Widget language from the host page - set language in the widget settings or call Libredesk.setLanguage() to switch it.

  Set the inbox language to automatic detection, then add language to your existing widget settings:

  <script>
    window.LibredeskSettings = {
      baseURL: 'https://support.example.com',
      inboxID: 'YOUR_INBOX_UUID',
      language: 'de-DE'
    };
  </script>
  <script async src="https://support.example.com/widget.js"></script>
  

  After the widget initializes, switch languages when the visitor changes your website's language:

  window.Libredesk.setLanguage('fr-FR');
  

Email

• Email aliases - an inbox can receive mail at several addresses, and agents pick the reply From address.

• Earlier messages in email templates - use {{ .PreviousMessages }} in outgoing email templates to quote messages the contact already saw.

  {{ if .PreviousMessages }}
    <div style="margin-top: 28px; padding-top: 20px; border-top: 1px solid #ddd;">
      <div style="margin-bottom: 16px; font-size: 13px; color: #888;">Previous messages</div>
      {{ range .PreviousMessages }}
        <blockquote style="margin: 0 0 20px; padding: 0 0 0 14px; border-left: 2px solid #ddd;">
          <div style="margin-bottom: 6px; font-size: 12px; line-height: 20px; color: #888;">
            On {{ .CreatedAt.Format "02 Jan 2006 at 15:04 MST" }},
            {{ if .SenderName }}{{ .SenderName }}{{ else }}{{ .SenderEmail }}{{ end }} wrote:
          </div>
          <div style="font-size: 14px; line-height: 24px; color: #444; overflow-wrap: anywhere;">
            {{ .Content }}
          </div>
        </blockquote>
      {{ end }}
    </div>
  {{ end }}
  

• Recipient filter in automation rules - match rules on the To addresses of new email conversations.

Agent dashboard

• AI tools in copilot - copilot and generate reply can call custom AI tools, with agent approval.
• Notification preferences - agents choose which notifications they get in the app, by email and as browser push.
• Install as an app - install libredesk on desktop or phone and get push notifications.
• Command palette - jump to any page, find conversations and contacts, and assign, tag or change status in bulk.
• Search filters - filter, sort and page conversation search results.

Help center

• Dark mode - show the help center in light, dark or the visitor's system setting.
• Linked translations - link an article to another as its translation.

What's fixed

• Much lower memory and CPU use. An instance with about 5,000 conversations a day and 500 agents logged in stays between 300 MB and 560 MB of memory over the day.
• Uploaded SVG files can no longer run scripts.
• Agent sessions now end when the password changes or the account is disabled.
• Replies in long email threads are no longer rejected by SMTP servers.
• AI tool calls with Gemini 3 models no longer fail.
• Many other quality of life fixes and improvements.

Upgrade notes

• Always take a database backup before upgrading.
• If you deployed with the Railway template before